IT Consulting Services
We start with an independent audit that is yours to keep, and recommend nothing you do not genuinely need.
Businesses with no in house IT
Someone in accounts has quietly become the IT person and you would like that to stop being the plan.
Businesses changing provider
You are tired of chasing tickets and want a handover that does not take the office offline.
Businesses that have never tested a backup
You believe the data is backed up. Nobody has ever tried to bring it back.
What we do
We look at what you are running, tell you plainly what is worth keeping, fixing or replacing, and then stay on to support it. That covers systems and network setup, cloud and email, licensing, data backup, everyday security and a support line your team can actually reach when something breaks. You get a named contact instead of a ticket queue, and answers in language you can pass on to anyone.
What You Get in Writing
A plain language audit report covering what you run, what it costs, what is at risk and what we recommend, along with a support arrangement naming your contact, the hours covered, the response time and the escalation route.
Included
Everything below is part of the service, written into your plan before the work begins.
How it works
The same steps every time, so you always know what is coming next and where things stand.
We look at what you run, what you pay for it and where the real risks sit.
Plain language, every acronym explained, and yours to act on with us or without us.
Keep, fix, replace or drop. Nothing goes ahead because it happens to suit us.
Scheduled so your working day is not what pays for the improvement.
Stated hours, a stated response window and an agreed escalation route.
Clear terms
The things worth knowing before you decide, said now rather than after a booking.
We do not claim round the clock cover, because a firm our size cannot staff it honestly. What you get instead is stated hours, a stated response window and an escalation route that works.
We will explain what is wrong in language you can repeat to your accountant. If we use an acronym without explaining it, tell us.
A backup nobody has ever restored is not a backup. We test the restore rather than trust the dashboard.
Enterprise scale infrastructure and full network operations centres are not what we do. Knowing where we stop is part of being useful.
It covers your systems, network, email and cloud setup, the licences you pay for, how your data is backed up and where the everyday security gaps sit. You get a written report in plain language and it is yours to keep. There is no obligation to buy anything afterwards. We would far rather you had an honest picture and chose someone else than felt nudged into a contract.
You get a response window in writing before we start, agreed against your working hours, with an escalation route for anything that stops you trading. We would rather commit to a window we will actually meet than advertise cover we cannot staff.
A named contact. Work that goes into a flat queue with nobody's name against it is exactly how things end up sitting untouched for three days.
The audit exists so you can check that for yourself. It tells you what is worth keeping, what genuinely needs replacing and what you are paying for and not using. If your current setup is fine, the report will say so.
No. Support arrangements are written so that you can leave, and the terms are agreed before we start rather than buried somewhere in the detail.
Usually yes, with planning. We document what exists, secure administrator access and credentials first, then move in stages scheduled around your working day. Missing access, rather than the technology, is what makes a handover difficult, so we deal with that at the start.
That is one of the first things we check, and we test a restore rather than trust a green tick. A backup that has never been brought back is an assumption rather than a safeguard.
Yes, and it often works very well. They keep day to day ownership while we cover the areas one person cannot reasonably hold alone, such as backups, security review and infrastructure changes.
Often needed together
These often work well alongside this one. Take them only if you need them, never as a bundle.
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Tell us what you are planning and our team will come back with suitable options and a clear cost. Asking costs nothing and commits you to nothing.